The small print, kept honest.

Information collected

The information collected consists of non-identifiable and anonymous information (“Non-personal Information”). To put it simply, we have no idea what is the identity of the User from which we have collected the information. Information which is being gathered consists of technical information and behavioral information, as detailed below:

• Type of operating system (e.g. Windows, macOS, Linux, iOS, Android)
• Type of browser (e.g. Chrome, Safari, Firefox, Edge)
• Screen resolution
• Browser and keyboard language
• IP address
• The domain name and host from which you access the Internet, and the Internet address of the site from which you direct-linked to the Site
• The date and time you access the Site and pages you visit
• Search queries submitted to the Site
• Any similar technical information

How do we collect information on our Users?

We collect information while you access, browse, view or otherwise use the Site. In other words, when you access the Site we are aware of your usage of the Site, and may gather, collect and record the information relating to such usage. For example, when you connect to the Site, your computer tells us your IP address.

Cookies and local storage

hear native is designed to minimize tracking. We do not set advertising cookies, tracking cookies, or third-party analytics cookies on our own domain.

The only persistent data we store on your device is through your browser's local storage (not cookies), which remembers your interface preferences such as playback speed, caption size, and highlight color. This data never leaves your device and is not transmitted to us.

When you play a video on the Site, the video is loaded via YouTube's privacy-enhanced embed mode (youtube-nocookie.com). YouTube may set cookies on your device only after you actively start playback, according to Google's own policies. These cookies are not controlled by hear native. For details, see the Cookie Policy.

You can clear local storage and cookies at any time through your browser settings. Declining cookies from the YouTube player may result in loss of video playback functionality.

Information used

• Enhance the User's experience on the Site (e.g. determining the screen resolutions).
• Personalize your experience on the Site (e.g. playback speed, font size & color settings).

Your rights under GDPR (EEA and UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have certain rights regarding your personal data under the General Data Protection Regulation (GDPR).

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data (“right to be forgotten”).
• Right to Restriction: You can request that we temporarily restrict the processing of your data.
• Right to Data Portability: You can request that your data be transferred to another service.
• Right to Object: You can object to the processing of your data based on legitimate interests.
• Withdrawal of Consent: Where processing is based on consent (such as for cookies), you may withdraw consent at any time via your browser settings.

To exercise any of these rights, please contact us at hello@hearnative.com. We will respond within 30 days of receiving your request.

Legal basis for processing your data

We process personal data only when we have a valid legal basis, including:

• Consent: for non-essential cookies and similar features.
• Legitimate Interests: to operate the service, maintain security, prevent fraud, and improve functionality.

Security and data storage

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

• Security: Data transmitted to and from hear native is protected using encryption (HTTPS). We apply industry-standard security practices designed to safeguard information.
• Data location: Our service infrastructure may involve servers located in multiple jurisdictions. By using the service, you acknowledge that information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction.
• Data retention: Personal data is retained only for as long as necessary to fulfill the purposes described in these terms, such as maintaining security logs, operating the service, or responding to user inquiries, unless a longer retention period is required by law.

YouTube

hear native uses YouTube API Services to gather content and to play videos. As such, users agree to be bound by the Google privacy policy.

Microsoft Clarity

We use Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve our service. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement

Customer Service

We may communicate with you in response to your inquiries. Communication is done via email.

Changes to the Privacy Policy

The terms of this Privacy Policy will govern the use of the Site and any information collected therein. We reserve the right to change this policy at any time, so please re-visit this page frequently. In case of any material change, we will post a clear notice on the Site. Changes to this Privacy Policy are effective as of the stated “Last Update” and your continued use of the Site on or after the Last Update date will constitute acceptance of, and agreement to be bound by, those changes.

General Use

The Services may include advertisements, which may be targeted to the Content or information on the Services, queries made through the Services, or other information. The types and extent of advertising on the Services are subject to change. In consideration for hear native granting you access to and use of the Services, you agree that hear native and its third party providers and partners may place such advertising on the Services or in connection with the display of Content or information from the Services whether submitted by you or others.

General Restrictions

You will not access, store, display, or facilitate the transfer of any hear native content obtained through the following methods: scraping, crawling, spidering or using any other technology or software to access hear native content outside the official interface. This restriction applies (1) whether the content was obtained directly or indirectly through a third party, such as a customer or third party developer, and (2) whether or not the content is stored or displayed in the Application or some other resource, product or service.

YouTube

hear native uses YouTube API Services to gather content and to play videos. As such, users are agreeing to be bound by the YouTube Terms of Service.

Content Owner

Content owners that wish to delete their content from hear native can do so by sending an email to hello@hearnative.com. The content will be removed within three business days.

Disclaimer

Although hear native attempts to provide accurate information on the Site, hear native assumes no responsibility for the accuracy of the information. hear native may change the services at any time without notice. hear native may periodically make changes to the Site.

These Terms represent the entire understanding relating to the use of the Site. hear native may revise these Terms at any time without notice. Any rights not expressly granted herein are reserved by hear native.

Copyright

All materials available on the hearnative.com website, including but not limited to information, documents, products, logos, graphics, images, texts, software, and services (collectively referred to as “Materials”) are the copyrighted property of hear native and their respective third-party providers. It is strictly prohibited to copy, reproduce, distribute, republish, download, display, post, or transmit any hear native Materials in any form or means without prior express written permission from hear native.

Commercial use of hear native Materials is also not permitted without prior express written permission from hear native. Nothing on the website confers any license under hear native's intellectual property rights, except as specifically noted.

Users are solely responsible for obtaining the necessary licenses for any use of hear native Materials. hear native grants permission for personal, non-commercial use of the Materials on this Site under certain conditions, including that the copyright notice and permission notice appear in the Materials, the use of Materials is for personal, non-commercial purposes, and the Materials are not modified in any way.

Permission to use hear native Materials terminates automatically and without notice if these Terms are breached. Upon termination, all downloaded or printed Materials must be immediately destroyed.

Unauthorized use of Materials from this Site may violate copyright, trademark and privacy laws.

Got any Questions?

If you have any questions (or comments) concerning this Privacy Policy or these Terms of Service, you are most welcome to send us an email at hello@hearnative.com and we will make an effort to reply within a reasonable timeframe.